Refund Policy

This policy applies to payments made directly to SMK Web Design for once-off projects and expressly agreed recurring services. Your accepted quote or service agreement may include service-specific cancellation terms; those terms take priority where they are lawful.

If you cancel before work starts, request the cancellation in writing. We will refund the amount paid after deducting non-refundable payment-provider charges and third-party costs already committed with your approval.

Work starts when research, planning, design, development, content work, setup or another agreed production task begins, not only when a draft is shown.

If you cancel after work starts, we calculate the value of work completed, production time reserved and approved third-party commitments. Any remaining prepaid balance will be refunded. If completed work exceeds the amount paid, the balance remains due.

Deposits are not automatically forfeited, but they are applied first to completed work and committed costs. A refund depends on the unused balance after that calculation.

Payments for approved milestones, completed services and delivered digital files are generally not refundable once supplied as agreed. We will correct a verified defect that falls within the agreed scope before considering a refund.

A change of preference, business direction or platform after approval does not make completed work defective. This does not limit rights that South African consumer law gives you.

Maintenance, hosting, support, SEO or retainers recur only where agreed in writing. Cancellation stops future billing under the notice period in that agreement, or after the current paid period if no notice period is stated.

The current period is not refundable once its work or reserved availability has started. If we charge you after a cancellation became effective, we will refund the incorrect charge.

Domain registrations, hosting, licences, stock assets, plugins and other third-party purchases are refundable only if the supplier refunds us. Transaction or currency-conversion charges retained by PayFast, PayPal, a bank or another provider may be deducted where permitted by law.

Email your request with your name, invoice number, service and reason. We will acknowledge it within two business days and normally give a written decision within seven business days after receiving the information needed to assess it.

Approved refunds are submitted to the original payment method where practical within ten business days of approval. Banks and payment providers may take additional time to reflect the funds. We will provide confirmation when the refund is submitted.

Tell us promptly if you paid twice, paid the wrong amount or do not recognise a charge. A verified duplicate or incorrect charge will be refunded in full, subject only to any correction required by law or the payment provider.

Contact us first so that we can investigate the project record and payment. This request does not remove your right to contact your payment provider or exercise any remedy available under South African law.

Use the details below for cancellations, refund requests or questions about this policy.