Terms and Conditions

SMK Web Design is operated by Stopher Malik in Johannesburg, Gauteng, South Africa. These terms apply when you request, approve or pay for our web design, development, branding, SEO, maintenance or support services.

Your accepted quote, proposal, invoice or written service agreement forms part of these terms. If they conflict, the specific written agreement takes priority for that service.

The agreed scope states the deliverables, project stages, included revisions, price and expected timing. Work outside that scope requires written approval and may be quoted separately.

We may recommend technical changes where they are needed for security, accessibility, performance or platform compatibility. Material changes still require your approval.

Prices, deposits, milestones and due dates are stated in the relevant quote or invoice. Unless stated otherwise, amounts are in South African rand. Work may start only after an agreed deposit or payment has cleared.

Payments may be accepted by EFT, SnapScan, PayPal or a card payment provider such as PayFast when offered. Payment providers apply their own terms. SMK Web Design does not receive or store your full card details.

We may pause work or withhold unpublished deliverables while an invoice is overdue. You remain responsible for approved work already completed and costs committed for your project.

You must provide accurate instructions, lawful content, access credentials, feedback and approvals reasonably needed to complete the work. You confirm that you have permission to use every logo, image, trade mark and text you supply.

Late content, feedback, access or approval may move the delivery date. We are not responsible for delays caused by missing client material or unavailable third-party services.

You must review each submitted stage and identify errors or requested changes promptly. Revisions are limited to those included in the agreed scope. New directions or work requested after approval may require a new quote.

A deliverable is accepted when you approve it in writing, publish or use it, or pay the final invoice without reporting a material defect.

Until all related invoices are paid, working files and unpublished deliverables remain the property of SMK Web Design. After full payment, you receive the rights stated in the proposal to the final custom deliverables.

Third-party fonts, stock assets, software, themes, plugins and platforms remain subject to their own licences. Unless confidentiality was agreed in writing, we may identify you as a client and show completed work in our portfolio and marketing.

Domains, hosting, email, payment gateways, plugins and external platforms are supplied under their providers' terms, prices and availability. You are responsible for accounts and renewal charges registered in your name unless our agreement says otherwise.

We are not liable for a third-party outage, policy change, suspension or security incident outside our reasonable control, but we will assist within the support scope you purchased.

A website or design project is once-off unless the accepted proposal or service agreement expressly describes recurring billing. Maintenance, hosting, support, SEO or retainers may recur only at the frequency and price agreed in writing.

You may cancel a recurring service in writing under the notice period in its agreement. If no notice period is stated, cancellation stops future service after the current paid period. Work completed, the current service period and amounts already due remain payable.

Either party may end a service if the other commits a material breach and does not correct it after reasonable written notice. We may suspend or end work immediately for unlawful instructions, abuse, security risk or non-payment.

Client cancellations and refund requests are handled under our Refund Policy. Payment remains due for completed work, reserved production time and non-refundable third-party costs.

We provide services with reasonable care and skill. Search rankings, enquiries, sales, platform approval and uninterrupted third-party uptime depend on factors outside our control and are not guaranteed.

To the extent permitted by South African law, neither party is liable for indirect or consequential loss. Our total liability for a claim is limited to the amount you paid for the affected service. Nothing in these terms excludes rights or liability that the law does not allow us to exclude.

These terms are governed by South African law. Before starting formal proceedings, both parties must try in good faith to resolve a dispute in writing. South African courts have jurisdiction if the dispute remains unresolved.

We may update these terms for future services. The version accepted with an existing project continues to govern that project unless a change is agreed in writing. Use the contact details below for questions or notices.